Recipient claims to be of sound mind and is capable of overseeing Service provided by Company and Staff. As such, Client and Recipient agree:
- To assume all risk of injury to themselves and others, and all risk of damage to and loss of Client and/or Recipient’s property arising out of Client and/or Recipient’s participation in Service;
- To release and forever discharge the Company, Staff, Advisers, agents, and heirs from any and all liability for any injury, including death, and for property damage or loss which may be suffered by Client and/or Recipient, arising out of or in any way connected with Client and/or Recipient’s participation in Service; and;
- For the Client and the Recipient, their heirs, executors, administrators, and assigns, to indemnify and hold harmless the Company, its Staff, officers, Advisers, and agents from any and all liability, claims, demands, actions, loss and damage arising out of Client and Recipient’s participation in Service.
Client and Recipient also agree to the following terms:
1. CANCELLATIONS & RESCHEDULES
To cancel an upcoming service we require 48 hours notice before your scheduled visit otherwise you may be subject to a cancellation fee, equal to 50% of the cancelled service.
2. REFUSAL OF SERVICE
Staff can refuse to perform any of the following tasks:
- tasks that put Staff, Recipient or Client at risk
- any tasks the Staff finds demeaning
- any type of medical task
- personal grooming
- tasks that fall outside the purview of i.HelpSeniors.ca
If Client or Recipient becomes disrespectful towards Staff during Service, Staff is authorized to immediately leave booking.
Business reserves the right to end working relationship with any Client and/or Recipient without explanation or notice. If Client paid for bookings that have not been fulfilled at time of cancellation, this amount will be refunded in full.
3. LENGTH OF BOOKINGS
When Client and/or Recipient schedules Service, they agree to set realistic goals for Staff and schedule longer Service bookings when needed.
4. CANCELLATION OF BOOKING
In the event of poor weather, personal emergency, Staff and/or Business reserve the right to cancel bookings. If cancelled booking was paid in advance, a full refund will be given.
5. TRAVEL EXPENSES
If Staff is providing Service outside Company’s service area, return taxi fare will be paid by Client or Recipient.
If Staff is escorting Recipient to appointments, taxi fare will be paid by Client or Recipient.
6. END OF SERVICE
Recipient will continue to receive Service when their payments are up-to-date. If Client and/or Recipient is late with payments, Company reserves the right to end Service.